Something not working? Most of it I can fix from here.
These three cover almost everything women write to me about. If yours is not here, the form is right below and it comes straight to me.
I cannot log in
Set a new password using the email you bought with. Takes a minute.
Reset my password ↗Where are my workouts?
Everything you have bought lives in My Challenges. Log in and it is all there.
Open My Challenges ↗Am I being charged monthly?
No. Everything here is a one time payment and there is no card kept on file.
See how it works ↗Write to me. I read every message.
There is no ticket system here and no call center. If you have a problem with your account, an order, or you are not sure which program to pick, just tell me and I will sort it.
I answer Monday to Friday.
Anna
Fit Busy Mum
Tell me what is going on
The more you tell me, the faster I can fix it. If it is about an order, the email you used at checkout helps most.
We couldn't confirm your message was sent. Your text is still here. Please try again, or email hello@fitbusymum.uk.
Questions I get most often
Is this a subscription? Will I be charged again?
No. Everything in my shop is a one time payment and what you buy is yours to keep. There is no card kept on file and nothing to cancel. If you were charged more than once, write to me and I will sort it.
I cannot log in, or I do not know my password
Your account was created automatically with your first purchase. Set or reset your password here: Reset my password. Use the same email you bought with, and check your spam folder if the email does not appear.
I bought a program but I cannot find it
Everything you own sits in My Challenges once you are logged in. If it is not there, the order most likely went through on a different email address. Apple Pay and Google Pay sometimes fill in one you do not expect. Write to me with the name you used and I will find it.
Which program should I choose?
If you have not exercised in a long time, or getting down on the floor is uncomfortable, start with the Beginner's Challenge. If you have moved before and want a full plan, choose from the 4, 8 or 12 week programs. The 12 week one includes everything in the shorter two, so if you want it all, just take the longest.
Can I watch on my TV? Is there an app?
There is no app yet. You watch in your browser on a phone, tablet or computer, and you can send it to your TV with AirPlay, Chromecast or screen mirroring. On an iPhone you can also open the site, tap Share and choose Add to Home Screen, which makes it behave almost like an app.
Why are the prices in dollars?
All prices are in US dollars. Your bank converts to your own currency automatically at the rate on the day, so there is nothing extra for you to do.
Can I get a refund?
The Beginner's Challenge comes with a 30 day money back guarantee, so if it is not for you, just tell me. For the other programs, write to me and explain what happened. These are digital products you get access to immediately, so refunds are not automatic, but I would much rather sort something out than leave you with something you cannot use.
Not a customer yet, just looking?
Have a look at what is inside the programs. Nothing here is a subscription.